Terms and Conditions
Return & Refund Policy
Effective Date: June 10, 2025
Website: www.seraphandco.com
At Seraph & Co., we take pride in curating high-quality luxury timepieces and jewelry. If for any reason you are not completely satisfied with your purchase, our return and refund policy is outlined below:
1. Terms of Return
- You may request a return within 7 calendar days from the date your order was delivered.
- Items returned beyond 7 days will not be eligible for a refund or exchange.
2. Conditions for Return
To be eligible for a return, the item must meet the following criteria:
- Unworn and in original condition (no scratches, tampering, or signs of wear)
- Includes all original packaging (box, papers, tags, certificates, booklets)
- Proof of purchase (order number, receipt, or invoice) is required
Please note:
- Items marked as Final Sale or Custom-made are non-refundable
- Pre-loved items are non-returnable unless proven defective upon delivery
3. Reasons for Return Accepted
- Item received is damaged, defective, or incomplete
- Wrong product or variant delivered
- Item is significantly not as described
4. Return Process
To initiate a return:
- Email us at hello@seraphandco.com with:
- Subject line: Return Request – [Order #]
- Description of the issue
- Clear photos of the item and packaging
- Subject line: Return Request – [Order #]
- Wait for approval and further instructions from our team
- Ship the item back securely via a trackable courier
- Customer shoulders the return shipping fee unless the return is due to our error
- Customer shoulders the return shipping fee unless the return is due to our error
5. Refund Process
Once we receive and inspect your returned item:
- You will receive an email confirmation on the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days through your original method of payment.
- If paid via bank transfer or e-wallet, we will request your account details to process the refund.
Note:
Refund amount excludes shipping fees unless return is due to a fault on our part.
6. Exchanges
We currently do not offer direct exchanges. If you wish to get a different item, please return your original item (if eligible), wait for the refund, and place a new order.
7. Contact Us
For any questions or concerns about your order or return:
📧 Email: hello@seraphandco.com
📍 Based in the Philippines
Return and Refund Policy
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details
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