Effective Date: June 10, 2025
Website: www.seraphandco.com

At Seraph & Co., we take pride in curating high-quality luxury timepieces and jewelry. If for any reason you are not completely satisfied with your purchase, our return and refund policy is outlined below:

• You may request a return within 7 calendar days from the date your order was delivered.
• Items returned beyond 7 days will not be eligible for a refund or exchange.
   

To be eligible for a return, the item must meet the following criteria:

• Unworn and in original condition (no scratches, tampering, or signs of wear)
• Includes all original packaging (box, papers, tags, certificates, booklets)
• Proof of purchase (order number, receipt, or invoice) is required
   

Please note:

• Items marked as Final Sale or Custom-made are non-refundable
• Pre-loved items are non-returnable unless proven defective upon delivery
   

• Item received is damaged, defective, or incomplete
• Wrong product or variant delivered
• Item is significantly not as described
   

To initiate a return:

1. Email us at hello@seraphandco.com with:
    
   • Subject line: Return Request – [Order #]
      
   • Description of the issue
      
   • Clear photos of the item and packaging
      

1. Wait for approval and further instructions from our team
    
2. Ship the item back securely via a trackable courier
    
   • Customer shoulders the return shipping fee unless the return is due to our error
      

Once we receive and inspect your returned item:

• You will receive an email confirmation on the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days through your original method of payment.
• If paid via bank transfer or e-wallet, we will request your account details to process the refund.
   

Note:
Refund amount excludes shipping fees unless return is due to a fault on our part.

We currently do not offer direct exchanges. If you wish to get a different item, please return your original item (if eligible), wait for the refund, and place a new order.

For any questions or concerns about your order or return:
📧 Email: hello@seraphandco.com
📍 Based in the Philippines